Natalia Totska

Natalia Totska is a Director of Customer Service.Totska

Natalia has more than 15 years in marketing and marketing research. Work experience in top research agencies: Ipsos (including in Moscow) and TNS. She led research projects for global brands (Danone, Colgate & Palmolive, JTI, Kimberly Clark, Turkcell, Samsung).

Specialization in the customer and employee satisfaction measurement in b2c and b2b markets according to the methodology of British methodology.

He is the author of a series of training programs on consumer behavior research and customer experience management.

Projects by Customer Service Agency led by Natalia are changing business, economics and society.

Natalia is one of the teachers of the «Customer Experience» course at the Executive MBA program at the IIB.


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